Taking precautions: Coronavirus disease (COVID-19)
We place the health and safety of our families and employees at the highest level of priority. We are committed to clearly communicate with parents and employees about potential health issues when they arise. If you have questions or concerns please email firstname.lastname@example.org.
We value the trust that you have in us. We understand that your child depends on us to deliver medically-necessary behavioral health treatment. We will continue to inform you and balance your child’s need for treatment with our responsibility to protect stakeholders’ health.
Therapeutic Pathways has set up an alert system with True Dialog. In the event of a critical event, all clients and employees will receive a text message from (209) 215-5568.
March 22, 2020. We want you to know that during these extraordinary times, we are here for you.
Each of us is facing our own unique challenges as we all seek to protect our families during the COVID-19 crisis. Some families are deciding to keep their children at home and out of services. For others, this is not an option. We know these are difficult choices for families and are working to make as many treatment options available to you as possible. We do not want to see parents have to choose between the health of their family and uninterrupted treatment services.
Under both state and federal law, the work we perform is considered an essential service and exempt from the shelter-in-place requirements. This status enables us to keep our centers open and provide in-home services. When delivering center-based and in-home treatment, we meticulously follow public health guidelines to minimize the spread of the virus to the fullest extent possible.
For other families, receiving services at our center or in their home is not possible at this time. We understand. Together with health plans, we are prepared to offer additional service options that may be right for your child and family.
Telehealth is one of those options. Through the use of Telehealth, services are delivered using secure, live-video technology. We currently have an audio-video platform in place that will allow us to offer your family a variety of services; while, continuing to protect your privacy and security. Talk to your clinical team about how a Telehealth option might work for you.
We respect the decisions you make for the safety and health of your family. We are here to support you along the way.
These are difficult times, particularly for families with children with disabilities. However, when facing life’s challenges, at the Kendall Centers, we never lose hope. This is fundamental to what we do and who we are, and it is as true today as it was before the COVID 19 outbreak. We will get through this together.
Please don’t hesitate to contact us if we can support you in any way.
March 20, 2020: How does California's statewide "shelter in place" order affect Therapeutic Pathways?
Under both California law and regulations issued by the Federal Centers for Medicare and Medicaid Services (CMS), ABA/Autism services provided to individuals with autism are medically necessary; and, as such is an essential service.
Consistent with these rules and the order issued by Governor Newsom, we are committed to meeting the needs of the families we serve, Therapeutic Pathways will remain open. During this time we will also offer services via Telehealth as an additional treatment alternative. All families are unique; and, we will work to find a treatment option right for yours!
We will continue to monitor and follow all recommendations for sanitation and social distancing guidelines to the fullest extent possible as they are issued by state and federal authorities.
We are here for you. Please reach out to us with any questions.
March 16, 2020: The current COVID-19 situation is changing very quickly. We continue to follow CDC and Public Health guidelines as we make decisions regarding keeping our centers open. In making these decisions, we have taken into consideration the recommendations and orders of CDC and local Public Health agencies as they apply to health care providers.
We respect the right of parents to make decisions that are best for their families. Clinical staff will be reaching out to families to discuss individual family needs.
In addition to the other measures already in place, we are implementing further preventative measures at each center as follows:
- Employees and clients who feel they may have been exposed to an individual who has tested positive to the COVID-19 virus should inform their center, remain home and consult their physician.
- Parents of children with at increased risk for severe illness should discuss with their healthcare provider whether their child should stay home.
- On-site staff will be limited to only those needed for essential services, scheduled direct treatment sessions, supervision, and support.
March 14, 2020: We are aware that wide-spread school district closures have been instated and in each of the areas we provide services. At this time, we remain open to provide center-based and in-home treatment.
Why our centers remain open: As a behavioral health provider, our centers provide medically necessary treatment for children and youth. Our Incident Management Team continues to monitor the situation and make decisions consistent with CDC and local health agency guidelines. We will update you should the circumstance change.
Additional preventative actions effective immediately: To minimize risks of exposure the following measures are effective immediately:
- Employees or Clients returning from out-of-country travel are required to be under precautionary quarantine for 14 days prior to returning to work or treatment.
- Employees and clients absent due to flu-like symptoms (e.g., fever, cough, respiratory difficulties) are asked to remain home until 48 hours symptom free.
- Individuals allowed access into the centers will be restricted to only clients, parents/caregivers, employees, and other authorized individuals. No other visitors will be permitted until further notice.
- Our Kids-Helping-Kids program and community outings are suspended until further notice.
March 13, 2020: all Therapeutic Pathways centers are open and we have no known COVID-19 cases at this time. At this time, we have no plans to close any of our centers or services.
Steps we're taking
We have assembled an Incident Management Team. This team includes leaders from each department within our organization. On a daily basis, the team closely monitors information from Center for Disease Control (CDC) and local public health agencies regarding the spread of COVID-19. In addition, the team works in collaboration to assess and take proactive measures to reduce any health risk to children and employees. In the event that a circumstance arises that potentially impacts the health of your child or employees, this team will consult with local public health agencies on any further actions.
We have expanded our sanitation efforts. We are implementing practices to make sure we are maintaining a healthy treatment environment. We have expanded our janitorial services and sanitation efforts throughout the day. Currently, treatment staff are asked to sanitize before, during, and after each session and site-wide cleaning sweeps are being conducted multiple times a day. Our staff are dedicated to helping everyone stay healthy!
Steps you can take
- We urge all stakeholders to continue to follow the protocols recommended by CDC to protect themselves and prevent spread of illness:
- Rely on fact-based information:
- San Joaquin County Public Health COVID-19
- Stanislaus County Public Health COVID-19
- Alameda County Public Health COVID-19
- Sacramento County Public Health COVID-19
- California Department of Public Health COVID-19
- The Centers for Disease Control and Prevention https://www.cdc.gov/
- The World Health Organization https://www.who.int/
- Know the signs and symptoms of COVID-19:
- Shortness of Breath
- Protect vulnerable populations at higher risk:
- Parents of children at increased risk for severe illness should discuss with their healthcare provider whether their child should stay home.
- Remain home when sick and notify center of illness.
- Engage in personal protective health behavior.
- Clean and disinfect frequently touched surfaces daily.
- Rely on fact-based information: